Quality Control – How to Report an Issue

Mistakes can occasionally happen — whether related to fabric, design, or measurements. This guide will help you report any issues efficiently and ensure:

• Warranty coverage (if applicable)

• Prevention of similar issues in the future

• Proper assessment before placing any remake orders

Steps to Submit a Quality Control Request

1. Email us at help@mtm.design or click the Support button in your MTM.Studio dashboard.

2. Subject line:
   "Quality Control - ASRXX****** - Customer Name"

3. Description:
   Clearly describe the issue (e.g., incorrect lapel, wrong measurement, missing lining).

4. Attachments:
   Include clear photos of:

   • The issue itself

   • The inside garment label showing the ASR code

Tips for Taking Quality Photos

• Lay the garment completely flat on a clean, smooth surface.

• Take overall and close-up shots of the issue.

• Make sure the problem is clearly visible and well lit.

• For measurement-related issues:

  • Lay a measuring tape flat on the garment, with numbers clearly visible.

  • One person should hold the tape/garment while another takes the photo.

  • Avoid wrinkles or curves that could distort the reading.

  • Some dimensions (like sleeve length or shoulder width) can be taken with the garment on a hanger.

• ? Important: All photos must be taken before any alterations are made.

Do Not Place a Remake Order Before Submitting QC

Please note:
Remake orders must not be placed until your Quality Control request has been submitted and reviewed by our team.
Placing a remake too early may result in the order being charged in full, as the issue has not yet been validated under warranty.
We want to support you — but we need proper documentation first.

Additional Notes

• Submit all quality control claims within 30 days of receiving the garment.

• Keep the garment on hand — the manufacturer may request additional photos or clarification.

• Please allow a few business days for our response depending on the supplier involved.

Our team is here to help.
Let’s resolve the issue properly — and make the next one perfect. ✂️