How do I order a remake ?

Modified on Thu, 10 Feb, 2022 at 4:28 PM

From time to time, you may need to reorder a garment (or a piece of it). There are several reasons for this:

The customer is not satisfied with the measurements, and the garment cannot be altered in-store.
A wrong fabric was selected while designing the garment.
A design option is missing and it is not possible to fix it in-store.
Etc.

If it happens, here is how to proceed:

From the cart where the initial garment was created, click on the three-dot button that you see on the far right of the item box (see picture below).
Hit "Remake" on the pop-up that opens (see picture below).

From the box that appears, all you have to do is:
- Select the part you want to remake (if it is a two-piece or a three-piece suit).
- Select the type of issue that is causing the remake (see picture below).
- Put some details to explain the issue (see picture below). This part is mandatory and helps us a lot to improve our processes.
- Click on "Save".

At this point, the remake is created.
Of course, you can edit it if you have to change the design (you can also update the measurement profile if needed).
When everything is set, all you need to do is place the order (see picture below).
After placing it, the remake will go through the same production stages as a normal item.

When it comes to shirts, you are also able to reorder pieces only.
To do so, click on "Remake Piece" instead of "Remake" from the far right three-dot button (see picture below).

From the pop-up that shows, you have to:
- Select either a free remake (pictogram on the left) or a remake that will be charged to the client (pictogram on the right). See picture below.
- Choose the part you want to order (cuff, collar or pocket) and click on "Create" (see picture below).

Just like with a full garment, you can edit the piece and/or update the measurement profile if needed (see picture below).
When ready, place the order ; the piece will go through the same production stages as a normal item.